Airport Olbia Costa Smeralda guarantees to people with disabilities or reduced mobility all services departing, arriving or in transit. Services available:
PARKING Olbia Costa Smeralda Airport has 40 parking spaces reserved for disabled within the Park in front of terminal building called Main park areas A, B and C. 4 seats are also reserved in the short term parking lane. The parking spaces for the disabled are free of charge, to obtain an exemption from paying the rest, leaving the parking you must present to the staff the card to your Handicap. The card must be exposed in the car during the stop. The request for assistance may be made directly to employees upon entering the parking lot.
COLUMN WITH INTERCOM The Column with intercom to the request for assistance is located at the gateway to the terminal in the departure area.
"SALA AMICA" At the departure terminal there is a room called Friend Room, dedicated to waiting and reception the passengers with disabilities and reduced mobility.
MEETING POINT ARRIVALS AREA It 's the point where the passenger that need assistance are accompanied, after the baggage claim.
ACCESSIBILITY TO UPPER FLOORS Access to the first floor is permitted by the presence of an elevator located at the side of the check-in, behind the escalators. The lift is also equipped with controls for the blind.
TOILETS FOR DISABLE Toilets for disable are available both inside the departure lounges, before the security checks, in the basement and first floor.
TACTING PATHS FOR THE BLIND Blind people have, within the airport, tactile paths which lead to the passenger services, facilitating movement within the terminal.
BEFORE DEPARTURE When you book a flight, the passenger with special needs should request the service to the travel agent or directly to the airline which will operate the flight. The ticket, as set by the International Classification, will present a service code that specifies the needs of the passenger.
INTERNATIONA CLASSIFICATION OF ASSISTANCE TO THE PASSENGER WCHR Passenger who can move slowly on their own but needs a wheelchair for long trips. WCHS Passenger who can independently perform a few movements, like the door of the aircraft at the assigned place. WCHC Passenger who can not make any movement on their own and need complete assistance to the whole journey. STRC Passenger traveling on a stretcher BLND Passengers with visual disabilities DEAF Deaf Passenger
Quality Factors of services for disabled or with reduced mobility passengers
Support services PRM
Arriving passengers Indicator: waiting time to receive assistance at the point / gate aircraft compared to the last passengers’ landing. Descent: Average value <5 minutes To 90 percentile value <10 minutes Arrive in the baggage area compared to the last passenger average value <5 minutes Arrive in the baggage area compared to the last passenger percentile value <10 minutes
Passengers departing Indicator: waiting time to receive assistance from one of the designated airport point, once notified yours presence. Target 100% of the passenger waiting time <10 minutes
Efficiency of services Indicator: number of passengers that reach the aircraft in time for the pre-shipment and the departure compared to the total number of passengers who have requested assistance Target 100%
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