For security reasons, it is strictly forbidden to carry the following items on board in your hand luggage: toy weapons, slingshots, cutlery, knives with blades of any length, plastic knives, razor blades, work tools, darts, scissors , syringes, sewing needles, sticks for sports use, billiard cues etc. Furthermore, it is on discretion of the staff security to forbid anything which might be considered a dangerous object or that could represent a danger to flight safety.
The check-in procedure usually opens 2 hours before the flight’s departure, but, in some special case, this limit can be anticipated.
It is recommended to arrive at the Check-in desk:
At check-in desk, passengers receive their boarding pass, that shows the time expected for the boarding. The gate will be displayed on the monitor 45 minutes before the departure. The time limit for the check-in is 35 minutes before the departure. However it depends on the airlines company regulation, it is always recommended to ask the them for doubts or explanations.
Boarding takes place about 30 minutes before the departure.
Once check-in has been completed, passengers should be in the departures area at least 15 minutes prior to boarding time.
Boarding cards are required for boarding and should be kept within easy reach together with any necessary personal identification. At the gate, the boarding cards are collected by the ground staff and the passenger maintains the stub indicating his or her assigned seat on the flight.
Stowed luggage has to be collected at the baggage belts located in the Air Side. Above each belt there is a screen where the flight and destination of arrival of the luggage are indicated.
Before the departure, please, contact your airways companies to know its maximum weight allowed.
Passengers are requested to attach label with their own name and address to each bag and check for registered luggage receipts.
In case of missed arrival the Lost & Found Office will manage the research and the assistance to relieve the troubles. It is therefore important to do the complaint about the damage or the loss right after your arrive at the airport.