See the ENAC Charter of Passenger Rights (National Agency for Civil Aviation), the position paper and guidelines to legislation on air transport.
"What are my rights in the event of a long flight delay? Who should I send the complaint in case of denied boarding, cancellation? I've lost the baggage, what do I have to do?" The Passenger Rights Charter seeks to answer these and many other questions, proposing it as a practical information and update tool on the main rights and forms of protection provided to travelers in case Of airborne disruption.
Click here and download a quick guide to passenger rights when travelling by air (English version)
The Geasar Service Charter is a tool which keeps travellers fully informed about the level of services that Costa Smeralda Airport guarantees, respecting the quality system and the Civil Aviation Authority E.N.A.C.. It also represents a declaration of the commitment made to improve the quality of the service given. The standard of services provided at Olbia Costa Smeralda Airport has been defined using indicators from statistic measurements, objective observations and surveys about the level of passenger satisfaction.
Click here and download the Service Charter