Guide to passengers rights

See the ENAC Charter of Passenger Rights (National Agency for Civil Aviation), the position paper and guidelines to legislation on air transport.
"What are my rights in the event of a long flight delay? Who should I send the complaint in case of denied boarding, cancellation? I've lost the baggage, what do I have to do?" The Passenger Rights Charter seeks to answer these and many other questions, proposing it as a practical information and update tool on the main rights and forms of protection provided to travelers in case Of airborne disruption.
Click here and download a quick guide to passenger rights when travelling by air (English version)

The Geasar Service Charter is a tool which keeps travellers fully informed about the level of services that Costa Smeralda Airport guarantees, respecting the quality system and the Civil Aviation Authority E.N.A.C.. It also represents a declaration of the commitment made to improve the quality of the service given. The standard of services provided at Olbia Costa Smeralda Airport has been defined using indicators from statistic measurements, objective observations and surveys about the level of passenger satisfaction.
Click here and download the Service Charter

 

Olbia Costa Smeralda Airport Geasar S.p.A. has adopted, as a Group guideline, a Model for the protection of Personal Data compliant with European Regulation no. 679/2016, "GDPR". The privacy policy as been updated. A Data Protection Officer has also been appointed and can be contacted by any interested party at the e-mail address: privacy@geasar.it
Cookies help us to improve the website and to provide our services. By continuing to browse, you accept the use of cookies on our part. For more information you can consult the  Cookie Policy