Special Assistance

Olbia Costa Smeralda Airport guarantees people with disabilities or reduced mobility all services for departures, transits and arrivals. Assistance for departure takes place through an intercom call system located outside the terminal, in the departure area, and at the parking area.

Sala Amica Assistance Room PRM Olbia Airport
Tel. +39 0789 563 445
email: [email protected] 

Information
GEASAR SpA – Olbia Costa Smeralda Airport
07026 Olbia (OT) - Italy - P.IVA 01222000901
Tel.: (+39) 0789 563 444 

Parking
 Tel.: (+39) 0789 563 471

How to request a special assistance

The management company of Olbia Airport, thanks to the suitably trained staff and the necessary equipment, is able to guarantee adequate assistance to people with disabilities or reduced mobility.
 
The request for assistance and special needs of passengers with disabilities or reduced mobility must be notified to the air carrier at the time of booking, its agent or the tour operator or, at least forty-eight hours before the departure time.

The ticket, as set by the International Classification, will present a service code that specifies the needs of the passenger.
The airline, in order to provide a service meeting the specific needs of PRMs, may request additional information about the method of assistance required, the possible transport/use of medical equipment and/or mobility aids, the possible travel with a recognized assistance dogs.

International classification of passenger assistance

At the airport

RECOMMENDED TIMES FOR ARRIVAL AT THE AIRPORT 
A passenger who goes directly to the check-in must be there:
1) at the appointed time, published by the airline or its agent, tour operator or airport manager, or
2) if no time is stipulated, the 1107/2006 Regulation provides for at least one hour before the published departure time.
A passenger who arrives at a designated point within the airport must be there:
1) at the appointed time, published by the air carrier or its agent, a tour operator or the airport manager, or
2) if no time is stipulated, the 1107/2006 Regulation provides for at least two hours before the published departure time.

PARKING
Reserved and free parkings, according to Italian Law Regulation - Art. 188. “Circulation and parking of vehicles used by disabled persons - and subsequent modifications”, are available at: LONG STAY, SECTOR A and B - SHORT STAY AREAS
To take advantage of the discount, the entitled holder must exit from the main gate and exhibit to the parking staff, the original disabled certificate, together with the ticket collected at the entrance, opened every day from 07.00 a.m. to 23.00.
If the parking stop is extended for more days, the holder of the disabled certificate or the accompanying person must inform the employees of the parking at the beginning of the stay; the staff will provide a document to keep inside the car and to show to the staff at the exit time.
If the holder of the disabled certificate is not inside the car at the exit, any accompanying disabled passengers, in order to take advantage of the exemption, must show to the staff of the parking lot both disabled certificate and the parking ticket withdrawn at the entrance, and a copy of the holder's air ticket.

COLUMN WITH INTERCOM
The Column with intercom to the request for assistance is located at the gateway to the terminal in the departure area. Click here and visit the map

"SALA AMICA"
At the departure terminal there is a room called Sala Amica, dedicated to waiting and reception the passengers with disabilities and reduced mobility.

MEETING POINT ARRIVALS AREA
It's the point where the passenger that need assistance are accompanied, after the baggage claim.

ACCESSIBILITY TO UPPER FLOORS
Access to the first floor is permitted by the presence of an elevator located at the side of the check-in, behind the escalators. The lift is also equipped with controls for the blind.

ACCESSIBLE TOILETS
Toilets for disabled are available both inside the departure lounges, before the security checks, in the basement and first floor.

TACTING PATHS FOR THE BLIND
Blind people have, within the airport, tactile paths which lead to the passenger services, facilitating movement within the terminal.

LIST OF SERVICES AND AVAILABLE MEANS
The airport currently provides:
20 wheelchairs for the PRM transport (one XXL-sized), three small wheelchairs suitable for boarding and disembarkation from the aircraft.
Two ambulifts: PRM lifts for passengers who do not perform the loading or unloading by loading bridges or stairs.

HIDDEN DISABILITIES SUNFLOWER PROGRAM 

Olbia Costa Smeralda Airport is proud to offer the globally recognized Hidden Disabilities Sunflower Program to support passengers with hidden disabilities, also known as invisible disabilities. The Sunflower logo aims to assist those travelling with invisible disabilities who may need a little extra patience, care, and assistance during their travel experience.

HOW DOES THE PROGRAM WORK?
If you or someone you are travelling with has an invisible disability, such as autism, chronic pain, epilepsy, low vision, hearing loss, dementia, anxiety disorders, brain injuries, and many more, you may choose to wear the Sunflower lanyard as a discreet way to indicate to our airport staff that you may need a little more help or time when going through the airport processes. Wearing the Sunflower lanyard is voluntary. The Sunflower lanyard provides a helpful identifier to airport staff to best assist and supports anyone with an invisible disability.

SUNFLOWER LANYARD PICK UP LOCATIONS:
You can pick up a free Sunflower lanyard from our “Sala Amica” at the Main terminal T1.
Can’t find the “Sala Amica” or have any questions? Please call our Customer Information Line at +39 0789 563444, or by email at [email protected] .
If you require assistance during your flight, the airline will be in the best position to assist you, and you should continue to request special assistance services from your airline.
Please note that this program does not allow for special treatment or expedited security screening but is a reminder to airport staff to show extra compassion, allow time for additional assistance, and let those travelling with these hidden disabilities feel comfortable and confident.

Sunflower Program FAQ
WHAT IS THE SUNFLOWER PROGRAM?
The Sunflower is a globally recognized symbol for non-visible disabilities, also known as hidden disabilities or invisible disabilities. Passengers can choose to wear the Sunflower lanyard when travelling through the airport to indicate to airport staff that they may need support, assistance or just a little more time in the airport.
WHERE CAN I FIND THE SUNFLOWER LANYARD?
Anyone can get a free Sunflower lanyard from our “Sala Amica” at the Main terminal T1.
CAN I PLACE A REQUEST FOR THE SUNFLOWER LANYARD IN ADVANCE?
We do not have advance booking options, but you can pick one up from our “Sala Amica” at the Main terminal T1.
WILL THE SUNFLOWER LANYARD ALSO ASSIST ME / PEOPLE TRAVELLING WITH ME WHO NEED ASSISTANCE ON THE FLIGHT?
If you require assistance during your flight, the airline will be in the best position to assist you, and you should continue to request special assistance services from your airline.
CAN I RETAIN THE LANYARD EVEN AFTER MY TRIP AND BRING IT ON MY NEXT TRIPS?
It is yours to keep, and you can bring it on your next trips. There are over 130 airports globally https://hiddendisabilitiesstore.com/insights/post/airports-around-the-world . 

Complain
How to submit a complaint
Geasar SpA, ISO 9001:2008 certified, handles complaints in accordance with the quality management system in compliance with UNI 10600.
You can submit comments per mail, email or fax, or by using the response card ''Communicating with Geasar" included in the list of airport services.
Geasar SpA undertakes to send a reply within 30 days of receipt of the message.

The address is as follows:
Geasar S.p.A
Customer Relations Office
Olbia Costa Smeralda Airport
07026 Olbia (OT )
fax +39 0789 563401
or by e-mail: [email protected]

Downloadable documents:
Regolamento CE1107 2006 (Only italian version available)
STANDARD QUALITÀ (Only italian version available)
Geasar Card

Useful links
Passenger's Right Card
europa.eu 
www.enac.gov.it